{"id":56547,"date":"2023-01-04T13:22:32","date_gmt":"2023-01-04T12:22:32","guid":{"rendered":"https:\/\/www.deos-ag.com\/?page_id=56547"},"modified":"2025-04-22T16:05:48","modified_gmt":"2025-04-22T14:05:48","slug":"support","status":"publish","type":"page","link":"https:\/\/deos-ag.com\/en\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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Professional Support<\/h1>\n

The foundation of a successful partnership is being there for each other. With the Professional Support team, we therefore support you with your individual concerns and always find the right solution. Our unique selling point: The team consists of experts with many years of practical experience and extensive know-how on the use of our products and solutions – we support you true to the motto: From the technician for the technician<\/strong>.<\/p>\n

You are a system partner and need assistance from DEOS Support? Submit a ticket in the DEOS portal now<\/a>.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.4″ _module_preset=”default” custom_padding_tablet=”||30px||false|false” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-support-Easy_Startup.jpg” title_text=”deos ag support easy startup” _builder_version=”4.19.4″ _module_preset=”a183c46e-519b-43d3-9577-fb488f3b0a84″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding_phone=”70px||70px||true|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” custom_padding=”||50px||false|false” custom_padding_tablet=”||70px||false|false” custom_padding_phone=”0px||50px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” max_width=”445px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Support Highlights<\/h2>\n

With Professional Support, you benefit from numerous advantages. Discover them now.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_dp_dmb_module_449 _builder_version=”4.19.4″ _module_preset=”default” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_dp_dmb_module_449_item titel=”German support” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-sprechblase-79.svg” _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

The quality of your support experience is especially important to us: With us, you receive support directly from DEOS headquarters in Germany.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”Practical experience” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-system-integration-12.svg” divi_icon=”||fa||400″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

From the technician for the technician: Our support staff come from the field and some of them have years of experience in I&C.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”Fastest ticket processing” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-schnell-39.svg” divi_icon=”||fa||400″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Requests can be easily submitted via our ticket system. We usually respond within 2 hours.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”On-site support” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-location-16.svg” divi_icon=”||divi||400″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

We are also happy to support you on site in the event of project challenges. So just first projects succeed without headaches.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”Internally networked” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-netzwerk-75.svg” divi_icon=”||divi||400″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Our support is located at our headquarters in Rheine and is directly linked to our development, product management and sales departments.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”Simple start” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-checked-41.svg” divi_icon=”9||divi||400″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

With our easy Startup<\/em> Service, we offer new partners intensive and personal support in the onboarding process. In this way, the first projects are already a complete success.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”Extensive Wiki” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-bibliothek-57.svg” divi_icon=”i||divi||400″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

In our knowledge base you will find many practical tips, help, tutorials and solutions for your individual concerns around our DEOS portfolio.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”Technical documentation” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-lizenzmodell-05.svg” divi_icon=”h||divi||400″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

In the DEOS portal you will find all necessary technical information, manuals and software for our products and solutions.<\/p>\n

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For new system partners: easy Startup<\/em><\/h2>\n

A new partnership means many new opportunities and challenges to overcome. For this reason, we provide new system partners with intensive support during the start-up phase in the form of a personal contact person from our Professional Support Team. In this way, together we achieve that you solve your first project tasks easily and successfully. With the easy Startup<\/em> Service you will easily and quickly get started in the DEOS world. In addition, we also offer our easy Startup<\/em> service on site. If required, our experts will support you on site for up to five days to work together on your projects. Your success is our concern – therefore we attach great importance to your intensive and personal support!<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”bg-white-grey” _builder_version=”4.19.4″ _module_preset=”23d5e7b4-1be9-409b-8d2f-dc9db9a13329″ locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”3_4,1_4″ module_class=”mega-button” _builder_version=”4.19.4″ _module_preset=”default” background_color=”#DD2038″ background_enable_color=”on” transform_translate_linked=”off” positioning=”none” position_origin_a=”top_center” position_origin_r=”bottom_right” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”||||true|false” custom_padding_phone=”||||true|false” link_option_url=”https:\/\/deos-ag.com\/en\/contact-us\/” custom_css_main_element=”display:flex;||align-items: center;||” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_horizontal=”2px” box_shadow_blur=”8px” box_shadow_color=”rgba(64,64,64,0.16)” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” background__hover_enabled=”on|hover” background_color__hover=”#b11a2d” background_enable_color__hover=”on” box_shadow_horizontal__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”on|hover” box_shadow_blur__hover=”12px” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(64,64,64,0.26)” box_shadow_horizontal__hover=”2px” width__hover_enabled=”on” width__hover=”100%” transform_scale__hover=”103%|103%” theme_builder_area=”post_content”][et_pb_column type=”3_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” text_text_color=”#FFFFFF” custom_padding_tablet=”||15px||false|false” custom_padding_phone=”||15px||false|false” custom_padding_last_edited=”on|tablet” link_option_url=”https:\/\/deos-ag.com\/en\/contact-us\/” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Interest aroused?<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.2″ _module_preset=”default” header_2_text_color=”#FFFFFF” max_width=”500px” header_2_text_align_tablet=”” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Then contact us! We’re glad to help.<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/deos-ag.com\/wp-content\/uploads\/2022\/12\/mega-button-arrow.svg” title_text=”mega-button-arrow” align=”center” disabled_on=”off|on|on” _builder_version=”4.19.2″ _module_preset=”default” max_width=”55px” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”30px||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ module_class=”mega-button-arrow-col” disabled_on=”on|off|off” _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/deos-ag.com\/wp-content\/uploads\/2022\/12\/chevron-right-solid.svg” title_text=”chevron-right-solid” align=”right” disabled_on=”on|off|off” module_class=”mega-button-arrow” _builder_version=”4.19.2″ _module_preset=”default” height=”28px” max_height=”28px” global_colors_info=”{}” custom_css_after__hover_enabled=”on|desktop” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.4″ _module_preset=”default” background_color=”#F2F2F2″ custom_padding=”100px||100px||false|false” custom_padding_phone=”0px||70px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-30px||50px||false|false” custom_margin_tablet=”-30px||50px||false|false” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_text_align=”center” custom_padding=”||||false|false” custom_padding_tablet=”||40px||false|false” custom_padding_phone=”||30px||false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” header_2_text_align_last_edited=”on|phone” header_2_text_align_phone=”left” sticky_enabled=”0″ header_2_text_align_tablet=”center”]<\/p>\n

You might also be interested in:<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_dp_dmb_module_449 _builder_version=”4.19.4″ _module_preset=”default” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_dp_dmb_module_449_item titel=”Partner Services” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-partnership-37.svg” divi_icon=”||fa||400″ link=”https:\/\/deos-ag.com\/en\/services\/partner-services\/” btn_text=”Learn more” _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

In order to be successful together, we offer our partners extensive services to support them. This way, you will quickly arrive in the DEOS world and successfully complete your first projects.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”DEOS Portal” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-deos-portal-50.svg” divi_icon=”||fa||900″ link=”https:\/\/portal.deos-ag.com” btn_text=”Learn more” _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

The DEOS portal provides you with a wide range of documents such as data sheets, software and technical documentation.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=”Company” icon=”https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-deos-gebaeude.svg” divi_icon=”||fa||900″ link=”https:\/\/deos-ag.com\/en\/company\/” btn_text=”Learn more” _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

As a company and manufacturer for building automation, we supply our worldwide partners and end customers with the necessary products, solutions and services for all aspects of technical building equipment.<\/p>\n

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