{"id":2456,"date":"2023-01-04T13:22:32","date_gmt":"2023-01-04T12:22:32","guid":{"rendered":"https:\/\/www.deos-ag.com\/?page_id=2456"},"modified":"2025-07-31T16:52:07","modified_gmt":"2025-07-31T14:52:07","slug":"support","status":"publish","type":"page","link":"https:\/\/deos-ag.com\/de\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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Professional Support<\/h1>\n

Das Fundament einer erfolgreichen Partnerschaft ist f\u00fcreinander da zu sein. Mit dem Team des Professional Supports unterst\u00fctzen wir Sie daher bei Ihren individuellen Anliegen und finden dabei stets die passende L\u00f6sung. Unser Alleinstellungsmerkmal: Das Team besteht aus Experten mit langj\u00e4hriger Praxiserfahrung und umfangreichen Knowhow zum Einsatz unserer Produkte und L\u00f6sungen \u2013 wir unterst\u00fctzen Sie getreu dem Motto: Vom Techniker f\u00fcr den Techniker.<\/strong><\/p>\n

Sie sind Systempartner und ben\u00f6tigen Unterst\u00fctzung vom DEOS Support?<\/p>\n

[\/et_pb_text][et_pb_button url_new_window=“on“ button_text=“Zum Support-Portal “ button_alignment=“left“ _builder_version=“4.27.4″ _module_preset=“default“ hover_enabled=“0″ global_colors_info=“{}“ theme_builder_area=“post_content“ button_url=“https:\/\/accounts.deos-ag.com\/auth\/realms\/accounts\/protocol\/saml?SAMLRequest=jZJbbwIhEIX%2FyoZ3XFbXG1ETq72YWDVq%2B9AXQ9lRSRbYMmwv%2F7641rY%2B1PQNhjnD%2BQ70UOi84MPS780SXkpAH73r3CCvDvqkdIZbgQq5ERqQe8lXw%2Fspr9cYL5z1Vtqc%2FJJcVghEcF5ZQ6LJuE%2Fms%2Bvp%2FHYy26TtJhNMplS2GaNp2mJUtKFDty2xhYw1ut1ORqJHcBi0fRJGhQGIJUwMemF8KLF6k7ImTZpr1uVpgyf1JxKNA48ywleqvfcF8jgWUtrSeKxlYJGKXU1aHYuQQOxA5Bq%2FG%2BITYHwgI9Hia3ulTKbM7jLq87EJ%2Bd16vaCL%2BWpNouEJf2QNlhrcCtyrkvCwnP7Yw7IorPNn7jZ7GXxp0JWTYBDJoHdY8ioFN%2Fi%2FuBf%2F1vWO7z8L9ifjhc2V%2FIhurNPC%2F02X1JKqojK6rVo5aKHyYZY5QAyUeW7fRiFLD33iXQkkigfHa89%2F2uAT&RelayState=%7B%22redirectUrl%22%3A%22https%3A%2F%2Fsupport.deos-ag.com%2Fportal%3Futm_source%3Dhs_email%26amp%3Butm_medium%3Demail%26amp%3B_hsenc%3Dp2ANqtz-9cMyFazjBZYBs8qkHIgCgeO-SzhhL4pnC1S07M4qlCPvqGix01Wz9QFaFJY3LWsvxcr2n2%22%2C%22hubspotUtk%22%3A%22%22%2C%22rememberMeEnabled%22%3Atrue%2C%22samlLoginType%22%3A%22STANDARD%22%7D&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-_m2PVFrCAEA1zwRtof-PW0dlgT9DMUa0AsS2c1fkVy291NQ9RKFSetJVjVi5p4rfmq9QZ1″ sticky_enabled=“0″][\/et_pb_button][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“4.19.4″ _module_preset=“default“ custom_padding_tablet=“||30px||false|false“ custom_padding_phone=“||0px||false|false“ custom_padding_last_edited=“on|tablet“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_image src=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-support-Easy_Startup.jpg“ title_text=“deos ag support easy startup“ _builder_version=“4.19.4″ _module_preset=“a183c46e-519b-43d3-9577-fb488f3b0a84″ global_colors_info=“{}“ theme_builder_area=“post_content“][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.19.4″ _module_preset=“default“ background_color=“#F2F2F2″ custom_padding_phone=“70px||70px||true|false“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_row _builder_version=“4.19.4″ _module_preset=“default“ custom_padding=“||50px||false|false“ custom_padding_tablet=“||70px||false|false“ custom_padding_phone=“0px||50px||false|false“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_column type=“4_4″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_text _builder_version=“4.19.4″ _module_preset=“default“ max_width=“445px“ locked=“off“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Support Highlights<\/h2>\n

Mit dem Professional Support profitieren Sie von zahlreichen Vorteilen. Entdecken Sie diese jetzt.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_column type=“4_4″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_dp_dmb_module_449 _builder_version=“4.19.4″ _module_preset=“default“ locked=“off“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_dp_dmb_module_449_item titel=“Deutscher Support“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-sprechblase-79.svg“ divi_icon=“w||divi||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Die Qualit\u00e4t Ihrer Supporterfahrungen sind uns besonders wichtig: Bei uns erhalten Sie Support direkt vom DEOS Hauptsitz in Deutschland.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Praxiserfahrung“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-system-integration-12.svg“ divi_icon=“||fa||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Vom Techniker f\u00fcr den Techniker: Unsere Mitarbeiter:innen im Support kommen aus der Praxis und haben teilweise jahrelange MSR-Erfahrung.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Schnellste Ticketbearbeitung“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-schnell-39.svg“ divi_icon=“||fa||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Anfragen k\u00f6nnen einfach \u00fcber unser Ticketsystem aufgegeben werden. In der Regel reagieren wir innerhalb von 2 Stunden.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Vor-Ort-Support“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-location-16.svg“ divi_icon=“||divi||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Gerne unterst\u00fctzen wir Sie bei Herausforderungen im Projekt auch vor Ort. So gelingen gerade erste Projekte ohne Kopfzerbrechen.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Intern vernetzt“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-netzwerk-75.svg“ divi_icon=“||divi||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Unser Support sitzt am Hauptsitz in Rheine und ist direkt mit unseren Fachabteilungen Entwicklung, Produktmanagement und dem Vertrieb vernetzt.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Einfacher Start“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-checked-41.svg“ divi_icon=“9||divi||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Mit unserem easy Startup<\/em> Service bieten wir neuen Partnern eine intensive und pers\u00f6nliche Betreuung im Onboarding-Prozess. So werden bereits erste Projekte ein voller Erfolg.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Umfangreiches Wiki“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-bibliothek-57.svg“ divi_icon=“i||divi||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

In unserer Wissensdatenbank finden Sie viele praxisnahe Tipps, Hilfestellungen, Tutorials und L\u00f6sungen f\u00fcr Ihre individuellen Anliegen rund um unser DEOS Portfolio.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Technische Dokumentation“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-lizenzmodell-05.svg“ divi_icon=“h||divi||400″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Im DEOS Portal finden Sie alle notwendigen technischen Informationen, Handb\u00fccher und Software zu unseren Produkten und L\u00f6sungen.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][\/et_pb_dp_dmb_module_449][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ module_id=“easystartup“ _builder_version=“4.19.4″ _module_preset=“default“ background_color=“#FCFCFC“ custom_padding=“100px||100px||false|false“ custom_padding_phone=“70px||250px||false|false“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_row _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_column type=“4_4″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_text _builder_version=“4.27.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Individuelle Projektbegleitung durch unsere FAEs – pers\u00f6nlich, praxisnah, vor Ort<\/h2>\n

Unsere Field Application Engineers (FAEs)<\/strong> begleiten Sie bereits vor dem eigentlichen Produkteinsatz<\/strong> \u2013 in der Konzeptphase, bei der Auswahl geeigneter Komponenten und der technischen Umsetzung Ihrer individuellen Projekte. Sie bringen tiefes Fachwissen mit, verstehen Ihre spezifischen Anforderungen und unterst\u00fctzen Sie pers\u00f6nlich \u2013 bei Bedarf auch direkt vor Ort<\/strong>. So entstehen ma\u00dfgeschneiderte, praxisgerechte L\u00f6sungen, die genau zu Ihrer Anwendung passen.<\/p>\n

Im laufenden Betrieb<\/strong> steht Ihnen zus\u00e4tzlich unser technischer Support<\/strong> zur Verf\u00fcgung. Dieser hilft Ihnen bei Fragen zur Inbetriebnahme, Konfiguration und Fehleranalyse<\/strong> \u2013 schnell, zuverl\u00e4ssig und kompetent.<\/p>\n

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Interesse geweckt?<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=“4.19.2″ _module_preset=“default“ header_2_text_color=“#FFFFFF“ max_width=“500px“ header_2_text_align_tablet=““ header_2_text_align_phone=“center“ header_2_text_align_last_edited=“on|phone“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Dann kontaktieren Sie uns! Wir helfen Ihnen weiter.<\/h2>\n

[\/et_pb_text][et_pb_image src=“https:\/\/deos-ag.com\/wp-content\/uploads\/2022\/12\/mega-button-arrow.svg“ title_text=“mega-button-arrow“ align=“center“ disabled_on=“off|on|on“ _builder_version=“4.19.2″ _module_preset=“default“ max_width=“55px“ custom_padding=“||||false|false“ custom_padding_tablet=“||||false|false“ custom_padding_phone=“30px||||false|false“ custom_padding_last_edited=“on|phone“ global_colors_info=“{}“ theme_builder_area=“post_content“][\/et_pb_image][\/et_pb_column][et_pb_column type=“1_4″ module_class=“mega-button-arrow-col“ disabled_on=“on|off|off“ _builder_version=“4.19.2″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_image src=“https:\/\/deos-ag.com\/wp-content\/uploads\/2022\/12\/chevron-right-solid.svg“ title_text=“chevron-right-solid“ align=“right“ disabled_on=“on|off|off“ module_class=“mega-button-arrow“ _builder_version=“4.19.2″ _module_preset=“default“ height=“28px“ max_height=“28px“ global_colors_info=“{}“ custom_css_after__hover_enabled=“on|desktop“ theme_builder_area=“post_content“][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.19.4″ _module_preset=“default“ background_color=“#F2F2F2″ custom_padding=“100px||100px||false|false“ custom_padding_phone=“0px||70px||false|false“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_row _builder_version=“4.27.4″ _module_preset=“default“ custom_margin=“-30px||50px||false|false“ custom_margin_tablet=“-30px||50px||false|false“ custom_margin_phone=“0px||0px||false|false“ custom_margin_last_edited=“on|phone“ locked=“off“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_column type=“4_4″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_text _builder_version=“4.27.4″ _module_preset=“default“ header_2_text_align=“center“ custom_padding=“||||false|false“ custom_padding_tablet=“||40px||false|false“ custom_padding_phone=“||30px||false|false“ custom_padding_last_edited=“on|phone“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Das k\u00f6nnte Sie auch interessieren:<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.19.4″ _module_preset=“default“ locked=“off“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_column type=“4_4″ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_dp_dmb_module_449 _builder_version=“4.19.4″ _module_preset=“default“ locked=“off“ global_colors_info=“{}“ theme_builder_area=“post_content“][et_pb_dp_dmb_module_449_item titel=“Partner-Services“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-partnership-37.svg“ divi_icon=“||fa||400″ link=“https:\/\/deos-ag.com\/services\/partner-services\/“ btn_text=“Mehr erfahren“ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Um gemeinsam erfolgreich zu sein, bieten wir unseren Partnern umfangreiche Unterst\u00fctzungsangebote an. So kommen Sie schnell in der DEOS Welt an und wickeln erste Projekte erfolgreich ab.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“Schulungen“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-schulung-56.svg“ divi_icon=“||fa||900″ link=“https:\/\/deos-ag.com\/services\/schulungen\/“ btn_text=“Mehr erfahren“ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Mit unserem Schulungsangebot bereiten wir Sie bestens auf den Umgang mit dem DEOS Produktportfolio vor. Bei der Durchf\u00fchrung setzen wir auf Experten mit langj\u00e4hriger praktischer Branchenerfahrung.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][et_pb_dp_dmb_module_449_item titel=“DEOS Portal“ icon=“https:\/\/deos-ag.com\/wp-content\/uploads\/2023\/02\/deos-ag-icons-deos-portal-50.svg“ divi_icon=“||fa||900″ link=“https:\/\/portal.deos-ag.com“ btn_text=“Mehr erfahren“ _builder_version=“4.19.4″ _module_preset=“default“ global_colors_info=“{}“ theme_builder_area=“post_content“]<\/p>\n

Im DEOS Portal stehen Ihnen eine Vielzahl von Dokumenten wie Datenbl\u00e4tter, Software und technische Dokumentation zur Verf\u00fcgung.<\/p>\n

[\/et_pb_dp_dmb_module_449_item][\/et_pb_dp_dmb_module_449][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Professional Support Das Fundament einer erfolgreichen Partnerschaft ist f\u00fcreinander da zu sein. Mit dem Team des Professional Supports unterst\u00fctzen wir Sie daher bei Ihren individuellen Anliegen und finden dabei stets die passende L\u00f6sung. Unser Alleinstellungsmerkmal: Das Team besteht aus Experten mit langj\u00e4hriger Praxiserfahrung und umfangreichen Knowhow zum Einsatz unserer Produkte und L\u00f6sungen \u2013 wir unterst\u00fctzen […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2452,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2456","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nUnser Support: Professionelle Unterst\u00fctzung in der GA<\/title>\n<meta name=\"description\" content=\"Deutscher Support \u2713 Schnellste Ticketbearbeitung \u2713 Vor-Ort-Support \u2713 Umfangreiches Wiki \u2713 Technische Dokumentation \u2713\u25ba Jetzt informieren!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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